Anti – corruption and Mis-conduct policy

NAWASSCO recognizes the crucial role of effective service delivery in achieving its mandate, objectives and obligations to its customers. To be able to discharge this role effectively and efficiently, the company continues to cleanse itself of corruption, wastefulness, negligence and inefficiency at all levels. In this regard, we encourage our customers to report complaints of misconduct.

The complaint process is used as a means of filing a complaint concerning the conduct of NAWASSCO employees (Misconduct includes sexual harassment and corruption)

It is the Policy of NAWASSCO to promptly investigate allegations of misconduct or wrongdoing by NAWASSCO staff members and to take appropriate action as to discipline, policy change, or exonerate. A complaint means that someone is dissatisfied with our performance. If we are doing something wrong, the complaint will help the organization recognize and correct deficiencies in our service to the public.

One can pass on information anonymously to NAWASSCO through:

By email: By phone: 051- 2212269 Toll free line 0800-720036
Report complaint in the form provided below
The information provided will be treated with utmost confidentiality.

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