About Us

Our Organization

Nakuru Water and Sanitation Services Company Limited (NAWASSCO) is a private company, registered on September 8, 2003 under the Companies Act (Chapter 486, Laws of Kenya registered). Its major shareholder is the County Government of Nakuru. NAWASSCO staff is made up of the Corporate Management Team, Middle Management and Unionisable Staff.

Our Slogan

We recognize that water is a life-sustaining commodity and its availability enriches the way of life and hence we have adopted the slogan “Enriching Life”

Mission

To provide Climate resilient and sustainable water and sanitation solutions to the delight of our customers

Vision

To be the Leading water utility in Kenya.

Our core values

Our core values form the foundation on which NAWASSCO staff performs their work and conduct themselves. The values underlie their work, how they interact with each other, and the strategies they employ to fulfill their mission. They are the practices they use every day in everything they do and are a constant description of who they are.

PROFESSIONALISM

At all times we act proficiently in providing quality services. We take pride and ownership in all that we do and say.

INTEGRITY

We are ethically firm, honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

CUSTOMER FOCUS

NAWASSCO is oriented towards meeting its customers’ needs. We endeavor to ensure that all aspects of the company put its customer’s satisfaction first and thus this includes maintaining effective customer relations and offering services that are timely, responsive and proactive.

INNOVATION AND CREATIVITY

In the ever changing technological environment and customer needs we encourage development of new ways of doing things to provide better services to our customers.

TEAMWORK

We work with one another with enthusiasm and appreciation. We listen to and respect each other whilst working together to achieve mutually beneficial results.

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