IMPROVING SERVICES
March 21, 2016
NAKURU COUNTY SANITATION PROGRAMME (NCSP)
March 23, 2017

TAKING SERVICES CLOSE TO OUR CUSTOMERS

NAWASSCO held the annual open day at the Standard Chartered grounds opposite Huduma Center, Kenyatta Avenue. The open day’s theme was; “Making every customer experience better”. During the two day activity, the company staff were able to interact with customers and deal with various complaints. Customers who visited the stand were able to share their views of the company through a short customer satisfaction survey. The survey captured: how helpful the customer service representatives were, things that could be changed about our services, favourite aspects of our services, promptness and efficiency in responding to requests/complaints.

NAWASSCO held the annual open day at the Standard Chartered grounds opposite Huduma Center, Kenyatta Avenue. The open day’s theme was; “Making every customer experience better”. During the two day activity, the company staff were able to interact with customers and deal with various complaints.

Customers who visited the stand were able to share their views of the company through a short customer satisfaction survey. The survey captured: how helpful the customer service representatives were, things that could be changed about our services, favourite aspects of our services, promptness and efficiency in responding to requests/complaints.

The survey will enable the company to come up with strategies that will improve customer service.
Most customers complained about shortage of water during the drought period. They further complained of receiving water bills for minimum water charge without receiving water. The customers also disputed their bills because of erroneous readings.

NAWASSCO continues to live up to its slogan of ‘Enriching Life’ by implementing approaches of ‘meeting the customers’. The customers present during the two day activity commended the company for such efforts. One customer said; “NAWASSCO you’ve done a great job of ensuring the important services are delivered in a prompt manner, we are happy with your services”. The Commercial Manager, Mr. James Gathairu who visited the stand and interacted with some customers, congratulated team NAWASSCO and urged them to keep up the good work.

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